SHIPPING:

We ship via UPS ground.  All shipments are insured.  Breakage is minimal, however, if your item is damaged in shipment we will gladly replace it with a similar item.  Keep in mind that each piece is unique and cannot be exactly duplicated.  We require notification via email at sales@itsalgow.com within 48 hours of delivery that your item was damaged in shipment.  Please include pictures of the damaged item and pictures of the box and packing material in your email.  

We strive to keep packing and shipping costs as low as possible for our customers.  Each item is hand packed.  Shipping cost is generally $18.00 up to $100.00 of merchandise.  For orders over $100.00, shipping cost is generally 20% of the total order (i.e order of $150.00 - shipping cost would be $30.00).  Some items may be shipped via common carrier freight depending upon size and weight.  

REFUNDS/RETURNS:

We strive to provide excellent customer service.  If you are not pleased with your order for any reason, please notify us via email at sales@itsaglow.com with 48 hours of delivery and we will gladly refund your purchase once we have received the item or items back undamaged.  Refunds will not be issued if returned items are damaged.  Return shipping costs are to be paid by the customer.  In addition, we charge a 15% restocking fee for online purchases.  We will gladly refund your money, less the restocking fee, once the item has been returned to us undamaged.  Otherwise, all sales are final.